How to Order
Once you have decided your event date, please contact us to check our availability. As a small business, we work on only a handful of orders each week and therefore recommend that you reserve your date as soon as possible. Even without knowing all of your order details, we are happy to secure your date in our calendar with a $50 non-refundable deposit that will be redeemable against your order value. Most wedding clients book our services from six months to a year before their special day.
Note: Unfortunately, we are not able to accommodate orders with less than two weeks’ notice.
The Design Process
As you progress with planning your event, we will liaise with you via email or phone to discuss your requirements and discover any style elements you have decided (theme, colour scheme, etc), leveraging these to suggest designs for your cake and/or sweet treats.
Order Confirmation & Payment
Once we have finalised design details, we will provide you with a quote, which is valid for 30 days. Should you confirm that you are happy to proceed with the quote, we will send you an order confirmation detailing all that we will be providing along with deposit payment information. A 30% non-refundable deposit is required to confirm the order and secure your booking in our calendar. The remaining balance is required to be paid in full 10 days prior to delivery/pick up. If payment is not received in full prior to delivery/pick-up, we reserve the right to cancel your order. Any changes made to the confirmed order within two weeks of the event date may be subject to additional charges.
Weddings: Due to the delicate nature of many of our wedding cakes – and to allow our couples one less thing to take care of! - we provide a full delivery and set-up service at your venue on the day of the event. The cost of this is included in your wedding cake quote and we will liaise with your venue co-ordinator to arrange delivery and set-up of the cake in the lead up to your wedding day.
Other orders: For other custom orders, pick-up is available from our kitchen in north-eastern metropolitan Melbourne. If you require delivery of your cake or sweet treats, please let us know and we will provide a quote accordingly. If our schedule doesn’t allow us to personally deliver your treats, we employ the services of a reputable courier that specialises in cake delivery.
Note: Sweetest Jubilee cannot accept responsibility for any damage that may occur to your items once safely delivered and set-up at the venue, or once they have been collected from our kitchen.